Occupation information for Patient Representatives District Of Columbia

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description

Assist patients in obtaining services, understanding policies and making health care decisions.

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details

Currently Employed: 1,000

Projected Annual Job Openings: 80

Typical Hourly Wage: $22.76 - $38.39

Typical Annual Salary: $47,340 - $79,850

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typical training

Typical education needed for entry: Postsecondary certificate

Typical work experience needed for a job in this occupation: No work experience

Typical on-the-job training once you have a job in this occupation: No on-the-job training

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typical job duties

Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
Interview patients or their representatives to identify problems relating to care.
Refer patients to appropriate health care services or resources.
Maintain knowledge of community services and resources available to patients.
Explain policies, procedures, or services to patients using medical or administrative knowledge.
Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.
Provide consultation or training to volunteers or staff on topics, such as guest relations, patients' rights, or medical issues.
Analyze patients' abilities to pay to determine charges on a sliding scale.
Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.
Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.

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